Seva Exchange Case study

Signin design

Traditional volunteering models, and the established culture and structures surrounding giving and receiving service, do not meet the ever-growing needs of our communities – particularly within elderly, disabled, and housing- and food-insecure populations. Global citizens have been desperate for greater connection and mutual empathy for decades, and the events of 2020 – with the COVID-19 pandemic, systemic racial inequality, increasing homelessness, and the climate crisis – have crystallised our need for tangible change, here and now. By providing an accessible platform for people of all walks of life to support one another through service, we cultivate an ongoing cycle of goodwill and oneness. This is how we change the world through the SevaX App, which pairs volunteers’ abilities with the needs of community groups and individuals through the AI-powered, skills-matching technology available via our mobile app (iOs and Android) and web app at

The SevaX App was created to bring ideas and efforts together to solve real world problems.

The challenge

The goal was clear, the road to achieve it rather bumpy.  Seva Exchange team have set a clear goal: design a place where volunteers would be compelled by a combination of interests and skills to choose from present its members to collaborate easily and effectively.

As it usually happens with innovations, there are many obstacles to overcome along the way.

Major challenges of the SevaX Previously done app:

  • Design language is not consistent.
  • No process flow on the structure or code.
  • Easy to use between modules.

During the workshops, a joint team from SevaX and UIPEP:

  • Identified all the stakeholders and potential blockers, designed the required employee positions and defined their tasks.
  • Designed every possible interaction with users, from exploring users to finding events with right skills.
  • Defined the whole process of dealing with dealers – after all, they are the ones selling the cars.

We also held workshops with SevaX to show them UIPEP usual routine:

  • How to work in an agile way, dealing with daily stand-ups, reporting, project sprints, and MVPs.
  • How to liaise with different units and engage all stakeholders in the process.
  • How to communicate and make decisions within fully remote teams.

As Seva Exchange is moving fast, it is becoming crucial for the company to maintain consistency across mobile and web products. The company aimed to have an even more efficient user onboarding process, and easy way to access users interests.

Together with IUPEP design team, we have started building an entirely new Design System from scratch. We prepared the library (e.g. visual assets, fonts, colours) and UI components to facilitate developers using them across web and mobile application.

We’ve helped to improve Command – an all-in-one tool for volunteers and NGOs to simplify the process. The main challenge was to build and merge all the functionalities in one place. Other challenges included redesigning the current software, building a wide style guide and design systemsharing knowledge and good practices, co-operating in terms of design, building workflows, and participating in building the product roadmap.

We’ve also helped with redesigning SevaX major apps, and its newest version.


Our collaboration with Seva Exchange involves all our software expertise.

We’ve supported SevaX in-house teams in a slew of projects with Flutter mobile and Web, Gcloud, Firebase and server less architecture. We provided mobile android and IOS, frontend, and backend engineers (implementing our designs, among other tasks).

UIPEP’s FE and BE engineers are currently helping Android, IOS and Web platforms using TDD on Agile approach – working on various components of the app, comprehensive software and networking platform for Volunteers aiming to support the growth of their business.

Our Node.js and Flutter teams working on a new version of the SevaX app, an AI-powered app for matching volunteers requests to match with the offers. It translates the core functionalities like Sharing, Exploring, Maps, Communities, Offers, Requests, timebanking to the mobile app and desktop app, aiming to help the volunteers to do their jobs while on the go.